Stijn

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  • Ignoring files

    Sometimes you won't need to sync a specific file. In that case you can add that file to your ignore list via the options mentioned below.   ** Option 1: via the shell extention menu navigate to th...

  • Ignoring files based on their extention

    You can set ignores with wildcard. That can be used if you don't want to sync files with a specific extention. For example: you want to sync a vault, but don't need any of the .JPG files on that va...

  • How to start a live chat

    the live chat is available from 9am - 5pm CET from Monday to Thursday. go to help.nomadesk.com in the bottom right, click on the support button.  type something in the textbox and press enter t...

  • How to contact Nomadesk

    End User Support: Please contact your reseller, if you don’t know who your reseller is, we are more than happy to assist you via our partner support channels. We have an extensive knowledge base w...

  • "Filename contains invalid characters" notification

    Nomadesk is not able to synchronize files with filenames containing invalid characters. On the Windows platform there are a couple of characters which aren't allowed in filenames. E.g. the followin...

  • Checking your license start and end date

    log in at myNomadesk.com go to Manage => Billing => License overview. click on the eye icon next to the license. you will then see the details of that specific license. The end date is the date...

  • Log files

    In order to better diagnose your issue, Support will sometimes need the log files located on your machine.  WINDOWS go to Help -> about Nomadesk click export log files this generates a ZIP f...

  • Nomadesk status

    Current:  everything is up and running. History: 19/10 at 21:00 there was an interruption of services of about 15 minutes affecting all systems due to planned maintenance. No problems were repor...

  • Download Vault Archive

    You can download your whole vault as a ZIP file directly from myNomadesk.com. Do keep in mind that this can take a long time with larger vaults (+40GB) and that if the network connection should get...

  • Exporting your data from Nomadesk

    The easiest and preferred way will be to install the Nomadesk dashboard client and import your vaults. Once that sync is done, you can copy the files from your imported vault(s) to any other locati...