In order to start a Teamviewer session on a Mac device, the below listed steps has to be followed :
1 Click on the URL >>> nomadesk.com/remote
2 Click on "Remote Support for Mac"
Step 3 Double click on the file, once the download is finished.
Step 4 Double click on TeamViewer QuickSupport application ( the view might be different on your device depending on the listed items)
Step 5 Click on "Configure Permissions"
Step 6 Click on " Open System Preferences "
7.1 Click on the locker in order to configure the settings
7.2 Insert you credentials " Username + Password "
7.3 Select " Accessibility "in the left column TeamViewer QuickSupport if listed)
8 In case TeamViewer is not listed >> Click on the Plus sign " + "
9 Double click on "TeamViewer QuickSupport application" ( located in the downloads folder)
In case you have more items listed type in "TeamViewer QuickSupport application " in the search box)
This will show the exact apllication
10 The "TeamViewer QuickSupport application " will now be listed and also selected.
11 Click on "Screen Recording" in the left column select "TeamViewer QuickSupport application"
12 Click on "Later"
13 Double click on "TeamViewer QuickSupport application"
The application will be opened
14 Copy the Session Id + Password which appears within the pop up >>> paste it in the LiveChat session or communicate on the phone during a phone conversation