Nomadesk support
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Activity overview
Latest activity by Nomadesk support-
Nomadesk support created an article,
Release notes
Latest version = 12.2.10Â Detailed release notes can be found here.
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Nomadesk support created an article,
Files and Folders automatically excluded from syncing.
Nomadesk automatically ignores the following files and folders during synchronization to prevent sync issues and optimize performance. Below is a list of files and folders that are excluded by defa...
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Nomadesk support created an article,
Turning off auto-renewal for customer's licence
If a customers doesn't want to extend his licence, you will need to turn off their auto-renewal before the renewal date, in orde to prevent a charge for it. If you turn the renewal off, the user ca...
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Nomadesk support created an article,
Data center information
Our datacenter is located in Brussels, Belgium and it complies to the following standards: ISO 14001 ISO 22301 ISO 27001 PCI-DSS SOC2 For a report on these specific standards , please contact our...
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Nomadesk support created an article,
Widgets
myNomadesk allows you to create a widget for a folder, making it easy to embed and share files via an iframe. With this feature, users can display the contents of a specific folder on their own web...
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Nomadesk support created an article,
Creating a new account via your partner portal
The following steps explain how you as a reseller can create a new account for your customer. Log in to your partner portal. Click on the gear icon and select Create account. Fill out the accoun...
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Nomadesk support created an article,
Configuring Vaults for your customers
As a reseller, you have the ability to create and set up Vaults for your customers. This allows you to pre-configure their storage and security options to meet their specific needs. Watch the video...
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Nomadesk support created an article,
Adding licences for your customers
Here we will explain how you -as a reseller- can add licences for your customer via your partner portal. Step-by-Step Instructions Log in to your partner portal. Look up the account that you wan...
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Nomadesk support created an article,
File could not be synchronised (probably in use)
If a file is open in another application, it can sometimes happens that the application "locks" the file. In such a scenario, Nomadesk will show a sync problem. Click the error message, the Nomad...
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Nomadesk support created an article,
Account information in the Android app
You can find your account information under the account icon in the Android app. Tap on the hamburger button this will bring you to your vault list. On top of the screen you'll see the account ...