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Stijn

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Activity overview

Latest activity by Stijn
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    Stijn created an article,

    Unable to log in via the mobile app when two-factor authentication is enabled

    Our current mobile app does not support two-factor authentication (2FA) log in, this goes for both the iOS and Android app. As a temporary solution you can disable 2FA for your account, or access y...

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    Stijn created an article,

    Microsoft Office warnings with WebDrive / WebDAV vaults

    Since a recent Microsoft Office update you get a warning pop up when opening Office files on a WebDrive/ WebDAV vault. This is due to the fact that Microsoft wants to move away from the Basic Authe...

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    Stijn created an article,

    Adding a credit card in your Partner portal

    To streamline payment processes and activate your partner account, we require a valid credit card on file. Once this step is completed, you'll be all set to commence selling licenses to your custom...

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    Stijn created an article,

    Inviting guests to specific folders on your Vault

    If you invite a guest to specific folders on your vault, that guest can then import the whole vault locally on their PC, and access the data via myNomadesk.com . If it's a guest without a Nomadesk ...

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    Stijn created an article,

    Where to find your invoices

    Your invoices will be sent to you via e-mail and you can also see an overview of all your invoices on myNomadesk.com go to Manage on the left side of the screen, click on Billing click on Invoi...

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    Stijn created an article,

    Sync problems

    Sometimes we can not synchronise files automatically. When this happens, we will report the affected files as sync problems. This guide explains the various types of sync problems, and how they can...

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    Stijn created an article,

    How to start a live chat

    the live chat is available during CET office hours from monday to thursday  go to help.nomadesk.com in the bottom right, click on the Help button type something in the searchbox and press enter...

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    Stijn created an article,

    Connection issues when using KPN as your internet service provider

    We have been getting  some cases from users that have connection issues since using KPN as their internet service provider. KPN offers a extra security service which seems to be causing this issue....

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    Stijn created an article,

    Firewall whitelist

    Should you have connection issues when you have a Firewall active, please whitelist the following: 188.64.79.58 and 188.64.79.59, everything on  Port 443.

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    Stijn created an article,

    "Nomadesk" can't be opened because Apple cannot check it for malicious software

    When trying the install Nomadesk on MacOS Catalina you get an error when trying the install: we are aware of this problem and it will be fixed with a future release how to manually solve: via...