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Stijn

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  • Getting Started

    Attached in this article you'll find a getting started PDF file which explains the basic Nomadesk functions: Installing the dashboard (PC / Mac) Account creation Adding data to your Vault Sharing...

  • Log files

    In order to better diagnose your issue, Support will sometimes need the log files located on your machine.  WINDOWS go to Help -> about Nomadesk click export log files this generates a ZIP f...

  • Mandatory update 8.6.12

    Once every few months we force our users to update to our latest version. This is to ensure that everyone will be running an updated client with the needed bugfixes and features. Currently version ...

  • Managing Licenses

    The Nomadesk license model is straight forward! You only need one license per named user, not per device. As a reseller your customer may ask you how many licenses they need. This depends on how ma...

  • (Backup) services can't see the Nomadesk vaults (Windows)

    By default, the mounted Vaults are only visible for the current user. This also means Windows services (without logon) cannot see the decrypted vault contents. This means some backup tools, Windows...

  • Closing your Nomadesk account

    To close your account two steps need to be done: remove all your vaults via myNomadesk.com. remove all your licenses via myNomadesk.com. Be sure to check "stop autorenew on this license" to avoid ...

  • Locked files error with Office 2016

    If you open Office 2003 files (.doc, .xls) files with Office 2016 on a Vault you'll get a locking error message from Office. Newer Office files (.docx, .xlsx) don't show this problem.  The error i...

  • How to save changes made to a file via our iOS app

    You can edit files from your Vault and upload the changes. This can be very app specific; in this example we will show you how to edit and upload a .docx file. open the Nomadesk app and navigate...

  • "Filename contains invalid characters" notification

    Nomadesk is not able to synchronize files with filenames containing invalid characters. On the Windows platform there are a couple of characters which aren't allowed in filenames. E.g. the followin...

  • Forgotten your password

    go to myNomadesk.com fill out your Nomadesk account' email address and click log in click the forgot password link click send Next you will receive an email how to reset your password. Be...