Stijn
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Getting Started
Attached in this article you'll find a getting started PDF file which explains the basic Nomadesk functions: Installing the dashboard (PC / Mac) Account creation Adding data to your Vault Sharin...
Managing Licenses
The Nomadesk license model is straight forward! You only need one license per named user, not per device. As a reseller your customer may ask you how many licenses they need. This depends on how ma...
(Backup) services can't see the Nomadesk vaults (Windows)
By default, the mounted Vaults are only visible for the current user. This also means Windows services (without logon) cannot see the decrypted vault contents. This means some backup tools, Windows...
Closing your Nomadesk account
To close your account two steps need to be done: remove all your vaults via myNomadesk.com. remove all your licenses via myNomadesk.com. Be sure to stop autorenew on the license to avoid future bi...
How to save changes made to a file via our iOS app
You can edit files from your Vault and upload the changes. This can be very app specific; in this example we will show you how to edit and upload a .docx file. open the Nomadesk app and navigate...
"Filename contains invalid characters" notification
Nomadesk is not able to synchronize files with filenames containing invalid characters. On the Windows platform there are a couple of characters which aren't allowed in filenames. E.g. the followin...
Forgotten your password
go to myNomadesk.com fill out your Nomadesk account' email address and click log in click the forgot password link click send Next you will receive an email how to reset your password. Be...
Log files
In order to better diagnose your issue, Support will sometimes need the log files located on your machine. WINDOWS go to Help -> about Nomadesk click export log files this generates a ZIP f...
Restoring a file or folder
You can restore deleted data for up to 30 days via the online trashcan in myNomadesk.com log in at myNomadesk.com click the trashcan icon right click on the folder or file that you want to rest...
Adding a credit card in your Partner portal
To streamline payment processes and activate your partner account, we require a valid credit card on file. Once this step is completed, you'll be all set to commence selling licenses to your custom...