Stijn
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Configuring Vaults for your customers
As a reseller, you have the ability to create and set up Vaults for your customers. This allows you to pre-configure their storage and security options to meet their specific needs. Watch the video...
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Adding licences for your customers
Here we will explain how you -as a reseller- can add licences for your customer via your partner portal. Step-by-Step Instructions Log in to your partner portal. Look up the account that you wan...
File could not be synchronised (probably in use)
If a file is open in another application, it can sometimes happens that the application "locks" the file. In such a scenario, Nomadesk will show a sync problem. Click the error message, the Nomad...
Account information in the Android app
You can find your account information under the account icon in the Android app. Tap on the hamburger button this will bring you to your vault list. On top of the screen you'll see the account ...
Sharing files and folders via the Android app
You can easily create links to files and folders on your Vault, directly from the iOS app. That makes it easy to share your specific data with external parties. You can send the link directly to an...
Upload files to your Vault via the Android app
1. log in and navigate to the Vault (and folder if applicable) that you want to upload the file to 2. tap on the options dropdown icon and tap Upload 3. navigate to the file you want to upload an...
Vault options in the Android app
1. navigate to the vault. 2. click on the vault options arrow. 3. you will see the following options: Upload: this will allow you to add data from your phone to your vault. Create Directory: crea...
Setting alerts for sync issues
Via myNomadesk.com you can set email alerts should a sync fail. This can make it easier to manage your devices. login at myNomadesk.com on the right side of the screen, click Devices in the ov...
Changing the billing information for your partner account
Via the billing information you can change company information like your address, VAT number, contact information, and also the email address where you want to receive your invoices on. log into y...
View your invoice details
Via the invoice details in your partner portal you can see which licenses exactly are charged on your invoice; whom the group manager is, to whom the license is assigned,.. log into your partner p...