Stijn
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Unable to reach myNomadesk.com
Should you see that you can't reach myNomadesk.com, Nomadesk.com or even support.nomadesk.com from your browser, you can troubleshoot via these steps: Check if you can reach the sites via a differe...
What is EU DataVault
S3 Compatible Object Storage on our backend (we use it too!) available to customers, resellers, MSPs, Distributors, that don't need the extensive Nomadesk file sharing feature set, but simply relia...
Adding a Storage License
A Basic User comes with 1 TB of storage. If additional storage is needed -without a user license- you can purchase an additional storage license. That storage will add to your total Group Storage. ...
Files and Folders automatically excluded from syncing.
Nomadesk automatically ignores the following files and folders during synchronization to prevent sync issues and optimize performance. Below is a list of files and folders that are excluded by defa...
Turning off auto-renewal for customer's licence
If a customers doesn't want to extend his licence, you will need to turn off their auto-renewal before the renewal date, in orde to prevent a charge for it. If you turn the renewal off, the user ca...
Data center information
All Nomadesk data is stored exclusively in secure, certified data centers within the European Union.ISO/IEC 27001International standard for information security management (ISMS) SOC 2Audit framewo...
Creating a new account via your partner portal
The following steps explain how you as a reseller can create a new account for your customer. Log in to your partner portal. Click on the gear icon and select Create account. Fill out the accoun...
Adding licences for your customers
Here we will explain how you -as a reseller- can add licences for your customer via your partner portal. Step-by-Step Instructions Log in to your partner portal. Look up the account that you wan...
File could not be synchronised (probably in use)
If a file is open in another application, it can sometimes happens that the application "locks" the file. In such a scenario, Nomadesk will show a sync problem.Click the error message, the Nomadesk...
Setting alerts for sync issues
Via myNomadesk.com you can set email alerts should a sync fail. This can make it easier to manage your devices. Login at myNomadesk.com Click on the TheftGuard icon in the top right of the screen ...