Stijn
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Turning off auto-renewal for customer's licence
If a customers doesn't want to extend his licence, you will need to turn off their auto-renewal before the renewal date, in orde to prevent a charge for it. If you turn the renewal off, the user ca...
Data center information
All Nomadesk data is stored exclusively in secure, certified data centers within the European Union.ISO/IEC 27001International standard for information security management (ISMS) SOC 2Audit framewo...
Creating a new account via your partner portal
The following steps explain how you as a reseller can create a new account for your customer. Log in to your partner portal. Click on the gear icon and select Create account. Fill out the accoun...
Adding licences for your customers
Here we will explain how you -as a reseller- can add licences for your customer via your partner portal. Step-by-Step Instructions Log in to your partner portal. Look up the account that you wan...
File could not be synchronised (probably in use)
If a file is open in another application, it can sometimes happens that the application "locks" the file. In such a scenario, Nomadesk will show a sync problem.Click the error message, the Nomadesk...
Setting alerts for sync issues
Via myNomadesk.com you can set email alerts should a sync fail. This can make it easier to manage your devices. Login at myNomadesk.com Click on the TheftGuard icon in the top right of the screen ...
Changing the billing information for your partner account
Via the billing information you can change company information like your address, VAT number, contact information, and also the email address where you want to receive your invoices on. log into y...
View your invoice details
Via the invoice details in your partner portal you can see which licenses exactly are charged on your invoice; whom the group manager is, to whom the license is assigned,.. log into your partner p...
Nomadesk Private Cloud
Nomadesk Private Cloud Containerized Secure Software Solution for rapid deployment on any environment Belgian -human- support Managed by you: 100% under your control Competitive Pricing For mo...
System Status
General outages, emergencies, downtimes, and the likes will be notified on this page.Current statusWe’re currently performing scheduled maintenance. During this time, you may experience brief inter...