Stijn
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Where to find your invoices
Your invoices will be sent to you via e-mail and you can also see an overview of all your invoices on myNomadesk.com go to Manage on the left side of the screen, click on Billing click on Invoi...
Sync problems
Sometimes we can not synchronise files automatically. When this happens, we will report the affected files as sync problems. This guide explains the various types of sync problems, and how they can...
Disable Auto Renewal Option
In case the license should not be renewed, this option can be turned off, like mentioned below : 1. Login at myNomadesk.com with your Group Manager account and click Manage. 2. Go to Billing -> Li...
Nomadesk - File locking
With File Locking you can protect a file so that another user can't make any changes to it while you are working in it. You can only edit the file from the device that has set the lock: eg if you s...
WebDAV with a NAS
WebDAV can be used via the Nomadesk Dashboard by importing a vault as WebDrive, but not as a connection for backup programs to sync a NAS for example. This is in conflict with our Fair Use Policy a...
Theming of your Partner Portal
It is now possible to theme your Nomadesk Partner Portal account. Setting a custom theme will change the style of the web interface, email communication & links sent by you and all your customers. ...
Changing your credit card number after several failed payments
Our system will try to charge your card 3 days in a row, 1 attempt each day. If the payment still won't work after those attemepts, your account will be disconnected. Should you decide that you wan...
Email2subfolder
With the basic Email2folder function you can only mail to a folder in the root of your vault. If you want to send an email to a subfolder, follow these steps: login at myNomadesk.com at the Vault ...
Require User Identification
If you make a link you can select the option Require User Indentification so that the user who accesses the link needs to fill out their email address. This way you can keep track who is opening th...
General Data Protection Agreement (GDPR)
Our DPA (Data Processing Agreement) required by the rules imposed by the General Data Protection Agreement (GDPR) is in full effect as of May 25th 2018. For more information see our Terms of Servic...